Course detail
Quality Management II
FSI-XRI-K Acad. year: 2023/2024 Summer semester
The course familiarises students with advanced principles of quality management and quality assurance in a company.
Language of instruction
Czech
Number of ECTS credits
3
Supervisor
Entry knowledge
GRI – Qualitymanagemet
Rules for evaluation and completion of the course
Examination:
Test consisting of 15 questions (max. 15 points).
Successfully defended semester work (max. 3 points).
Rating: 15-14 points A; 13 points B; 12 points C; 11 points D; 10 points E
Controlled participation in lessons: Presentation and defense of the semester work is optional.
Aims
The aim of the course Quality Management II is to introduce advanced management methods and evaluation of quality management throughout the life cycle of a product or service.
The course Quality Management II enables students to gain knowledge about improving the quality management system in the company. Students will know how to use advanced methods for this purpose.
The study programmes with the given course
Programme N-KSB-K: Quality, Reliability and Safety, Master's, compulsory
Type of course unit
Guided consultation in combined form of studies
9 hours, compulsory
Syllabus
1. Terms and definitions
2. Introduction to quantitative methods of process improvement
3. Six Sigma – tools and procedures (according to ISO 13053-2)
4. Six Sigma – implementation (according to ISO 18404)
5. Lean – implementation (according to ISO 18404)
6. Assessment and improvement of processes (according to ISO / IEC 15504-4)
7. Organization quality (according to EN ISO 9004)
8. Quality management in projects (according to ISO 10006)
9. Customer satisfaction (according to ISO 10001 to ČSN ISO 10003)
10. Monitoring and measurement of customer satisfaction (according to ISO 10004)
11. Achieving financial and economic benefits (according to ISO 10014)
12. Quality planning (according to ISO 10005)
13. Presentation and defense of semestral works.
Guided consultation
17 hours, optionally
Syllabus
1. Terms and definitions
2. Introduction to quantitative methods of process improvement
3. Six Sigma – tools and procedures (according to ISO 13053-2)
4. Six Sigma – implementation (according to ISO 18404)
5. Lean – implementation (according to ISO 18404)
6. Assessment and improvement of processes (according to ISO / IEC 15504-4)
7. Organization quality (according to EN ISO 9004)
8. Quality management in projects (according to ISO 10006)
9. Customer satisfaction (according to ISO 10001 to ČSN ISO 10003)
10. Monitoring and measurement of customer satisfaction (according to ISO 10004)
11. Achieving financial and economic benefits (according to ISO 10014)
12. Quality planning (according to ISO 10005)
13. Presentation and defense of semestral works.